Root Cause Analysis: 3 Steps to Implement 2 RCA Methods

July 27, 2016
Raven Catlin

<>Course Description

Have you ever communicated a recommendation only to discover the implemented recommendation didn’t resolve the problem? Do you feel like you identify symptoms of problems? Does your organization use the Band-Aid approach to correcting communicated audit findings? If you answered yes to any of these questions, this webinar is for you.

Root cause analysis is a process to identify and resolve the root cause behind problems to prevent recurring failures. As part of the audit process, root cause analysis is an essential element of communicating findings and determining the corrective actions.

Attendees will learn the foundation needed for effective root cause analysis and explore different techniques for root cause analysis.

Learning Objectives

  • Differentiate between stating a cause and determining the root cause
  • List each of the elements needed to perform effective root cause analysis
  • Apply two different root cause analysis techniques

>Presenter Biography

Raven Catlin is an internationally recognized Internal Audit expert. Raven started Raven Global Training, providing in-house and virtual presentations and training for Risk Managers and Internal Auditors, to share her love of an 18-year auditing career. Participants in Raven’s sessions grow and nurture their successful future.

Raven is a Virginia Commonwealth University graduate. She served in audit positions including Interim CAE as a Consultant at Experis and Senior Manager at Protiviti. She held audit positions with Freddie Mac, Bank of America, and Philip Morris. Raven is active in the IIA and is a contributing author to CIA Learning Systems. Visit for Raven’s full bio.

Root Cause Analysis: 3 Steps to Implement 2 RCA Methods